GDPR Policy

This GDPR Policy explains how Giardinoincanto (hereinafter referred to as “we”) collects, uses, stores, and safeguards personal information when you visit or interact with our online store. The purpose of this policy is to ensure transparency and clarify how personal data is handled in a responsible manner.

1. Policy Scope

This policy applies to all visitors who browse our website or communicate with us through any available channel. It outlines how personal information is processed during normal website usage and order-related activities.

2. Information We Collect

We may collect information that you voluntarily provide, including but not limited to:

• Contact details used for communication and order fulfillment
• Order-related information necessary for processing purchases
• Messages or inquiries submitted through customer support

3. Purpose of Data Processing

The information we collect is used strictly for operational purposes, including:

• Managing and fulfilling orders
• Providing customer assistance and support
• Ensuring secure and reliable website operation
• Improving website performance and user experience

4. Data Storage and Protection

Personal information is stored securely using appropriate technical and organizational measures. Data is retained only for the period necessary to achieve its intended purpose or to meet operational requirements.

5. Your Data Rights

You have the right to:

• Access personal information held about you
• Request correction or updates to your data
• Request deletion of your information where applicable
• Withdraw consent for data processing at any time

6. Legal Basis for Processing

Personal data is processed in accordance with applicable data protection principles, based on:

• Execution of orders and service-related activities
• Your consent provided through interaction with our website
• Compliance with applicable data protection obligations
• Legitimate interests related to system security and service improvement

7. Data Security

We take reasonable measures to protect personal information from unauthorized access, alteration, or loss. Access to personal data is restricted to authorized personnel only.

8. Updates to This Policy

This GDPR Policy may be updated from time to time to reflect operational or regulatory changes. Any updates will be published on this page and will take effect immediately.

9. Contact Information

If you have any questions regarding this policy or how your information is handled, please contact us using the details below:

Contact Address: 304 East Joseph Avenue, Spokane, WA 99208-1217, United States
Customer Service Phone: +1 (608) 290-8167
Customer Service Email: support@giardinoincanto.com
Service Hours: Monday to Friday, 9:00 to 12:30 and 14:00 to 18:00 (Australia/Sydney, AEST/AEDT)