Purchase and Payment Process

This Purchase and Payment Process explains how orders are placed, confirmed, and paid for on Giardinoincanto (hereinafter referred to as “we”). The purpose of this document is to clearly describe each step of the purchasing journey and ensure a smooth and transparent experience.

1. Order Placement

After selecting your desired products, you may proceed to the checkout page to review your order details. Please ensure that all information provided, including delivery and contact details, is accurate before confirming your order.

2. Order Confirmation

Once the order is submitted, a confirmation page will be displayed and a confirmation message will be sent to your registered contact information. This confirms that your order has been successfully received and is pending payment verification.

3. Payment Process

Payments are processed securely using supported payment methods. After payment is completed, the system will automatically verify the transaction before the order enters the preparation stage.

All prices displayed on the website include applicable charges. No additional handling or processing fees will be added after checkout.

4. Payment Verification

Once payment is confirmed, the order status will be updated accordingly. Orders that fail verification may require additional confirmation before processing can continue.

5. Order Processing

After successful payment confirmation, the order will move into preparation. During this stage, items are verified and prepared for dispatch according to the selected order details.

6. Payment Security

We take appropriate measures to ensure that all payment information is handled securely. Payment data is processed through encrypted channels to protect user information during transactions.

7. Payment Issues

If a payment fails or is declined, the order will not be processed. You may attempt the payment again or contact us for assistance. Any unresolved payment issue may result in automatic order cancellation.

8. Contact Information

If you have any questions regarding the purchasing or payment process, please contact us using the information below:

Contact Address: 304 East Joseph Avenue, Spokane, WA 99208-1217, United States
Customer Service Phone: +1 (608) 290-8167
Customer Service Email: support@giardinoincanto.com
Service Hours: Monday to Friday, 9:00 to 12:30 and 14:00 to 18:00 (Australia/Sydney, AEST/AEDT)