This Service Policy applies to all services provided through Giardinoincanto (hereinafter referred to as “we”). This policy explains the scope of services, user responsibilities, and related terms to ensure a clear and reliable user experience.
1. Introduction and Scope of Application
This policy applies to all users who access the website, browse products, place orders, or use related services. By using this website, you acknowledge and agree to the terms outlined in this policy.
2. User Accounts and Website Responsibility
Users are responsible for ensuring that all information submitted on the website is accurate and complete. We are responsible for maintaining the normal operation of the website but are not liable for interruptions caused by network conditions, device compatibility, or other uncontrollable factors.
3. Product Information, Inventory, and Pricing
We strive to ensure the accuracy of product descriptions, inventory availability, and pricing information. All prices displayed include applicable taxes and necessary charges, and no additional fees will be required. Product availability may change based on actual stock conditions.
4. Orders and Payment
Once an order is submitted and payment is successfully completed, it will enter the processing stage. If any issue arises, we will contact you using the information provided during checkout.
5. Delivery Conditions
Delivery services are available exclusively within Australia. Once payment has been successfully completed, the order will be confirmed and enter the preparation stage. The standard processing time is approximately 1 to 3 business days. After preparation, the order will be handed over to the designated logistics carrier for shipment.
The estimated delivery timeframe is generally between 5 and 8 business days after dispatch, depending on the delivery destination and current order volume. To ensure reliable and efficient delivery, we work with trusted logistics providers including UPS, DHL, FedEx, and Australia Post.
Orders with a total value of AUD 99.99 or more qualify for free shipping. Orders below this amount are subject to a flat shipping fee of AUD 11.99. All applicable taxes and related charges are already included in the listed price, and no additional fees will be required.
For the most up-to-date delivery information, please refer to our shipping policy.
6. Order Cancellation
Cancellation requests may be submitted within 48 hours after successful payment, provided that the order has not yet entered the preparation stage or been handed over to the carrier. Once processing or shipment has begun, cancellation will no longer be available.
If the order has already been dispatched, you may submit a return request after delivery in accordance with the procedures outlined in our order cancellation policy.
7. Returns and Exchanges
Return or exchange requests may be submitted within 30 days from the confirmed delivery date. Eligible situations include visible appearance issues, quality-related concerns, noticeable color discrepancies, unusual odors, or cases where the received item does not match the order details.
For detailed eligibility requirements and step-by-step instructions, please refer to our returns and exchanges policy.
8. Refund Policy
Refunds are issued to the original payment method. Processing time typically ranges from 1 to 5 business days, depending on the payment provider.
9. Dispute Resolution and Applicable Principles
We comply with Australian law, including GDPR-related requirements. We reserve the right to update this policy when necessary and will notify users of relevant changes.
10. Privacy and Data Protection
We respect user privacy and only collect and use personal information for order processing, customer support, and service improvement purposes. All data is handled securely and responsibly.
11. Intellectual Property
All content on this website, including text, images, and layout, is protected. Unauthorized use, reproduction, or distribution is not permitted.
12. Limitation of Liability
To the extent permitted by law, we are not responsible for delays, interruptions, or losses caused by factors beyond our reasonable control.
13. Amendments to the Service Terms
We reserve the right to modify or update this Service Policy as needed. Any changes will take effect once published on the website.
14. Contact Information
If you have any questions regarding this Service Policy or our services, please contact us using the information below:
Contact Address: 304 East Joseph Avenue, Spokane, WA 99208-1217, United States
Customer Service Phone: +1 (608) 290-8167
Customer Service Email: support@giardinoincanto.com
Service Hours: Monday to Friday, 9:00 to 12:30 and 14:00 to 18:00 (Australia/Sydney, AEST/AEDT)
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