Refund Policy

This Return and Exchange Policy applies to all orders placed through Giardinoincanto (hereinafter referred to as “we”, “us”, or “our”). It explains the applicable conditions, procedures, and responsibilities related to returns and exchanges to help ensure a clear and transparent after-sales process.

1. Valid Period for Returns and Exchanges

Return or exchange requests may be submitted within 30 days from the date the order is received. Requests submitted after this period will not be accepted.

2. Eligible Conditions for Returns and Exchanges

Returns or exchanges may be requested under the following circumstances:

• The product has visible appearance defects or damage.
• The product has quality-related defects or functional issues affecting normal use.
• The product has a noticeable odor, significant color differences, or other abnormal conditions.
• The received item does not match the order details (wrong item, missing item, or incorrect specification).
• A return or exchange is requested without a specific reason within the allowed period, provided the product remains unused, in good condition, and suitable for resale (including original packaging and accessories).

3. Return Process

To request a return, please follow the steps below:

• Contact us via email or phone and provide your order number, proof of payment (if applicable), reason for return, and any relevant photos or videos as supporting evidence.
• Our support team will review your request and notify you of the outcome. If approved, the designated return address and return instructions will be provided.
• Please send the item back to the specified return address using secure packaging, and retain your shipping receipt or tracking information until processing is completed.
• After the returned item is received and inspected, if it meets the stated conditions and eligibility requirements, a refund will be arranged accordingly.

4. Exchange Process

If you wish to request an exchange, please follow these steps:

• Contact us via email or phone with your order number, proof of payment (if applicable), reason for exchange, and any supporting images or videos.
• Once approved, you will receive the designated return address and exchange instructions.
• Please return the item as instructed and wait for confirmation of receipt and inspection.
• After inspection confirms eligibility, a replacement item will be shipped within 1–3 business days.

5. Refund Process

Refunds are issued to the original payment method used at checkout, including Visa or MasterCard.

Refunds are typically credited within 1–5 business days. Processing times may vary depending on the issuing bank or card provider. If the refund is not received within this timeframe, please contact us for assistance.

6. Shipping Cost Responsibility

• If the return or exchange is due to product defects, quality issues, odor, color differences, or an incorrect item, return shipping costs will be covered by us.
• If the return or exchange is requested for personal reasons (change of mind), return shipping costs will be the responsibility of the customer.

7. Responsibility Statement

Please ensure that returned items are properly packaged. Damage resulting from improper packaging during return shipping may affect eligibility for return or exchange. We recommend retaining all shipping records and tracking information until the process is completed.

8. Return Label

A return label is included inside the package. Please follow the instructions provided and attach the label securely to the outside of the return parcel to help ensure accurate identification and efficient processing.

9. Contact Us

If you have any questions regarding returns, exchanges, or refunds, please contact us using the information below:

Contact Address: 304 East Joseph Avenue, Spokane, WA 99208-1217, United States
Customer Service Phone: +1 (608) 290-8167
Customer Service Email: support@giardinoincanto.com
Service Hours: Monday to Friday, 9:00–12:30 and 14:00–18:00 (Australia/Sydney, AEST/AEDT)