Refund Policy
This Refund Policy applies to all purchases made through Giardinoincanto (hereinafter referred to as “we”). It explains how refund requests are handled, the applicable conditions, and the processing timeline. This policy is intended to provide clarity and ensure a smooth post-purchase experience.
1. Eligibility for Refunds
Refund requests may be submitted when an order meets the applicable conditions. Each request is reviewed individually based on order status and product condition.
- Orders that meet return or cancellation requirements
- Items with confirmed quality or condition concerns
- Items that differ from the order description
2. How to Request a Refund
To initiate a refund request, please contact our support team and provide:
- Your order number
- Proof of payment
- A brief explanation of the refund request
Our team will review the request and notify you of the outcome as soon as possible.
3. Refund Method
Approved refunds will be returned to the original payment method used at checkout, including Visa or MasterCard. Refunds cannot be issued to alternative accounts.
4. Processing Time
Once approved, refunds are generally processed within 1–5 business days. Actual posting time may vary depending on the card issuer or financial institution.
If the refund does not appear within this period, please contact us for assistance.
5. Review and Handling
All refund requests are carefully reviewed to ensure accuracy and fairness. Additional information may be requested when necessary to complete the review.
6. Policy Updates
We reserve the right to update this Refund Policy when required. Any changes will become effective once published on this page.
7. Contact Information
If you have questions about refunds or require further assistance, please contact us using the details below:
Contact Address: 304 East Joseph Avenue, Spokane, WA 99208-1217, United States
Customer Service Phone: +1 (608) 290-8167
Customer Service Email: support@giardinoincanto.com
Service Hours: Monday to Friday, 9:00 to 12:30 and 14:00 to 18:00 (Australia/Sydney, AEST/AEDT)