Order Cancellation Policy
This Order Cancellation Policy applies to all orders placed through Giardinoincanto (hereinafter referred to as “we”). This policy is intended to clearly explain the cancellation conditions, request procedures, and refund arrangements related to order cancellations.
1. Order Cancellation Conditions
To support efficient order handling, the following rules apply:
- Orders may be canceled within 48 hours after placement, provided that the order has not yet entered the shipping process.
- If more than 48 hours have passed or the order has already been shipped, cancellation will no longer be available.
- For shipped orders, you may contact us after delivery to request a return and refund. Please refer to the returns policy page for related guidance.
2. Order Cancellation Process
If you would like to cancel your order, please follow the steps below:
- Contact our customer support team by email or phone and provide your order number and proof of payment or other relevant payment details.
- Our support team will review your request promptly and notify you of the outcome once the request has been processed.
3. Refund Process
If your cancellation request is approved, the refund will be issued to the original bank card used for payment, such as Visa or MasterCard.
Refunds are typically processed within 1 to 5 business days, depending on your card issuer’s processing schedule. If the refund is not received within this timeframe, please contact us for assistance.
For additional refund-related information, please refer to the refund policy page.
4. Contact Information
If you have any questions about order cancellations or refund processing, please contact us using the details below:
Contact Address: 304 East Joseph Avenue, Spokane, WA 99208-1217, United States
Customer Service Phone: +1 (608) 290-8167
Customer Service Email: support@giardinoincanto.com
Service Hours: Monday to Friday, 9:00 to 12:30 and 14:00 to 18:00 (Australia/Sydney, AEST/AEDT)